Privacy Policy
Last updated: September 25, 2026
The Spa at Yellow Creek, LLC, including The Spa at Yellow Creek, The Gym at Yellow Creek, and our Recovery + Wellness services (“Yellow Creek,” “we,” “us,” or “our”), respects your privacy.
This Privacy Policy explains the types of information we may collect when you visit our websites, submit forms, purchase services or memberships, book appointments, participate in Gym or wellness activities, or otherwise interact with Yellow Creek, and how that information may be used, disclosed, and protected.
By using our websites or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
First and last name
Mailing address
Email address
Telephone number
Membership and service interests
Appointment and booking information
Purchase and transaction information
Form and inquiry submissions
Electronic signatures and waiver acknowledgments
Parent or legal guardian information when applicable
Photo and video consent preferences
Information you choose to provide when communicating with us
Health and Safety Information
When necessary for Gym participation, personal training, recovery services, spa services, or other wellness activities, we may ask you to provide limited health- or safety-related information.
This may include information such as:
Health screening responses
Physical limitations
Medical conditions you voluntarily disclose
Exercise-related safety information
Pregnancy-related information when relevant to participation
Contraindication or eligibility information
Information included in liability waivers or informed-consent forms
We collect this information for purposes such as evaluating participation requirements, helping provide services safely, documenting informed consent, and maintaining required business records.
Please provide only information that is relevant to the service or activity for which it is requested.
Information Collected Automatically
When you use our websites, certain information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Pages viewed
Date and time of visits
Referring pages
Approximate location derived from IP address
Website interaction and usage information
Other diagnostic and analytics information
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our websites, understand how visitors use them, improve performance, remember preferences, and measure marketing effectiveness.
How We Use Personal Information
We may use personal information to:
Provide and administer our services
Process memberships, appointments, purchases, and transactions
Respond to questions and requests
Manage customer and member accounts
Communicate about appointments, memberships, services, or purchases
Maintain liability waivers and participation records
Support health and safety procedures
Determine eligibility for certain services when appropriate
Manage photo and video consent preferences
Improve our websites, facilities, programs, and services
Analyze website usage and business performance
Prevent fraud, misuse, or security incidents
Comply with legal and regulatory obligations
Enforce our agreements and policies
We may also send information about Yellow Creek services, promotions, events, or offers when permitted by law and consistent with your communication preferences.
Marketing Communications
If you choose to receive promotional email or other marketing communications from us, you may unsubscribe using the instructions included in those communications.
Submitting a waiver, contact form, or other required operational form does not by itself require you to consent to marketing communications.
Photo and Video Consent
If photographs or video may be used for marketing or promotional purposes, we may request separate permission.
Where a consent choice is provided, declining marketing photo or video consent will not by itself prevent you from using Yellow Creek services unless photography or recording is inherent to the specific activity and you are informed in advance.
Service Providers
We may use third-party companies and technology providers to help operate our business.
These may include providers involved with:
Website hosting
Online forms
Appointment scheduling and booking
Payment processing
E-commerce
Membership administration
Email communications
Website analytics
Advertising
Data storage and security
Customer support
These providers may receive personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.
Payment Information
Payments may be processed by third-party payment processors.
Yellow Creek may receive transaction-related information, but payment card information may be collected and processed directly by the applicable payment provider rather than stored directly by Yellow Creek.
Please review the privacy practices of the relevant payment provider when making an online transaction.
Sharing of Personal Information
We may disclose personal information:
To service providers acting on our behalf
To affiliated businesses under common ownership or control where reasonably necessary for Yellow Creek operations
To professional advisers such as attorneys, accountants, insurers, or consultants
When necessary to complete a transaction or provide a requested service
In connection with a business sale, merger, financing, restructuring, or similar transaction
When required by law, subpoena, court order, or governmental request
When reasonably necessary to protect the rights, safety, security, or property of Yellow Creek, our guests, members, employees, or others
With your consent or at your direction
We do not sell personal information to third parties in exchange for money.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and as necessary to:
Provide services
Maintain membership, transaction, and waiver records
Meet legal, accounting, insurance, and operational requirements
Resolve disputes
Enforce agreements
Maintain appropriate business records
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
However, no Internet transmission, website, electronic system, or method of storage can be guaranteed to be completely secure.
Children and Minors
Our websites are not directed to children under the age of 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.
Some Yellow Creek activities or memberships may be available to minors when permitted by our policies.
When a minor is required to complete a waiver or participation agreement, we may collect information relating to the minor and the minor’s parent or legal guardian, including the guardian’s name, signature, and acknowledgment.
Cookies and Tracking Technologies
Our websites may use session cookies, persistent cookies, analytics technologies, and similar tools.
These technologies may be used to:
Enable essential website functions
Remember visitor preferences
Understand website usage
Maintain website security
Measure website and marketing performance
Improve the user experience
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
Links to Other Websites
Our websites may contain links to websites or services operated by third parties.
Yellow Creek is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
The Spa at Yellow Creek, LLC
3636 Yellow Creek Road
Akron, Ohio 44333
Email: mary@yellowcreekspa.com