Frequently Asked Questions
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Memberships and packages are non-refundable.
Annual Memberships: Annual memberships require a 12-month commitment. Written notice is required to prevent renewal or as otherwise permitted under your membership agreement.
Month-to-Month Memberships: Month-to-month memberships require 30 days' written notice to cancel.
All outstanding membership fees must be paid before cancellation can be completed.
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Memberships may be frozen for up to three months per calendar year. Membership dues are paused during an approved freeze period.
Please contact our team in advance to request a membership freeze.
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Annual memberships may be transferred to another eligible person, subject to approval.
The new member is responsible for the applicable initiation fee and assumes the remaining term of the existing membership agreement.
MEMBERSHIP + BILLING
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From time to time, members may receive exclusive pricing, benefits or promotional offers.
Promotional offers cannot be combined with other discounts, special offers or third-party vouchers unless specifically stated.
MEMBER OFFERS
SAFETY + ACCESS
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All members and guests must complete a liability waiver before using the Gym, participating in a class or taking part in a personal training session.
VIEW LIABILITY WAIVER →
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Guests under age 18 must be accompanied by an adult and have a liability waiver signed by a parent or legal guardian.
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We ask all members and guests to help maintain a comfortable, clean and respectful workout environment.
Re-rack weights after use.
Wipe down equipment when finished.
During busy periods, limit cardio equipment use to 30 minutes when others are waiting.
Wear appropriate workout attire and footwear.
Keep conversations and language respectful.
Be considerate of other members using shared equipment and spaces.
GYM ETIQUETTE
QUESTIONS ABOUT A POLICY?
Our team can help with membership terms, freezes, cancellations, facility guidelines or general questions.